1. What are cookies and similar technologies?
Cookies are small text files that websites store on your device through your browser. They can help a website work correctly, remember choices and understand how visitors use its pages.
Similar technologies include browser storage, scripts and measurement tools. These technologies can store information on your device or collect information about website interactions without setting a cookie.
In this policy, references to cookies include these similar technologies where relevant.
Cookies may be:
- First-party cookies:Set by the website you are visiting.
- Third-party cookies:Set by another provider whose services are used on the website.
- Session cookies:Usually removed when you close your browser.
- Persistent cookies:Remain until their expiry date or until you delete them.
2. Why we use these technologies
We use cookies and similar technologies to:
- Support essential website functions.
- Remember your cookie choices.
- Understand which pages visitors use and how they move through our website.
- Identify usability issues and improve our content.
- Measure website performance and loading speed.
We ask for your permission before enabling our optional analytics technologies.
3. Cookie categories
Strictly necessary
These technologies support functions needed to operate our website and manage your cookie choices.
The technology used to remember your consent preferences allows us to apply your decision when you return to the website.
Strictly necessary technologies remain enabled and cannot be switched off through our Cookie settings. You can block them through your browser, although this may affect website functions or prevent your preferences from being remembered.
Analytics
These optional technologies help us understand website use, visitor interactions and performance.
They are disabled until you accept them. Rejecting analytics does not prevent you from browsing our website or contacting us.
4. Services used on our website
| Service | Provider | Purpose | Consent category |
|---|
| Google Analytics 4 | Google | Measures website visits, page use and interactions to help us improve our website. | Analytics |
| Microsoft Clarity | Microsoft | Provides heatmaps and session replays to help us understand interactions and identify usability issues. | Analytics |
| Cloudflare Web Analytics | Cloudflare | Measures website traffic and technical performance, including page-loading behaviour. | Analytics under our website’s consent setup |
| Consent preference storage | Ultralink’s consent management system | Remembers your selected cookie preferences. | Strictly necessary |
Google Tag Manager manages the deployment of website tags. Each optional tag remains subject to the consent category assigned to its purpose. Google Tag Manager is not a separate consent category.
Cloudflare Web Analytics is designed to operate without analytics cookies. We include it in our optional analytics controls because this policy also covers similar measurement technologies.
5. Information collected
Depending on the service and your choices, analytics information may include:
- Pages visited and interactions with those pages.
- Referring websites and traffic sources.
- Browser and device characteristics.
- Approximate geographical information.
- Clicks, scrolling and navigation behaviour.
- Page-loading times and performance measurements.
- Cookie or browser identifiers used by the relevant service.
Microsoft Clarity’s session replay feature helps us review how visitors interact with our pages. Its purpose is to identify usability problems and improve the website.
For more information about personal information, please read our Privacy Policy.
6. Managing your cookie choices
When you first visit our website, the cookie banner gives you these choices:
- Accept all:Enables the optional analytics technologies described in this policy.
- Reject optional:Keeps optional analytics disabled.
- Manage preferences:Allows you to review the categories and save your choice.
Necessary technologies remain enabled under each option.
Continuing to browse, scrolling or closing the banner does not count as consent.
You can review or withdraw your permission at any time by selecting Cookie settings in our website footer. To withdraw analytics consent, switch off Analytics and select Save preferences.
Withdrawal applies to future use of the optional technologies. It does not reverse processing that took place before you withdrew consent.
7. How long information remains
Session cookies and persistent cookies have different lifetimes. Browser storage may also remain until it expires or is removed.
Cookie lifetimes are separate from the periods for which a service provider retains information on its systems. Browser settings may shorten how long cookies remain on your device.
We remember your consent choice for six months, unless you change it or clear the relevant browser storage earlier. We may ask you to choose again when our purposes or technologies materially change.
8. Browser controls
Most browsers allow you to view, delete or block cookies and clear website storage. You can find these controls in your browser’s privacy or security settings.
Deleting the storage used to remember your choice may cause our cookie banner to appear again.
Blocking cookies through your browser does not necessarily stop every measurement script. Use our Cookie settings to manage optional analytics on this website.
9. Third-party services and international processing
Our analytics providers may process information in countries outside your country of residence. Their processing is subject to the relevant service arrangements and privacy information.
You can read more here:
Links to external websites, including appointment-booking services, take you to services governed by their own privacy and cookie notices. Your choices on our website do not automatically apply to those services.
10. Visitors in different countries
Our website serves visitors internationally. We offer an opt-in choice for optional analytics to all visitors.
Your privacy rights and the rules applicable to particular processing may vary according to your location. Please refer to our Privacy Policy for further information or contact us with a question.
11. Changes to this policy
We may update this policy when our website, service providers or use of cookies changes.
We will publish the revised policy on this page and update the date above. Where a change requires fresh consent, we will request it through our consent controls.
12. Contact us
For questions about this Cookie Policy or your cookie choices, contact us at:
